Customer Resolution

Something not right? We'll sort it.

Damaged, faulty, missing or just not what you expected — tell us what happened and a real person from the Locklite team will make it right.

Fill in the form below with your order number and a quick rundown of the issue.

A real human replies by email — usually within 24 hours (business days).

Replacement, return or refund — backed by our 30-day money-back guarantee.

Lodge a request

Resolution request

The more detail you give us, the faster we can fix it.

Full name

Email address

Order number

Phone (optional)

What's the issue?

Preferred resolution

What happened?

📸 Got photos or a video of the problem? Reply to our email with them once you hear from us — it speeds things up.